Privacy Policy
How Transit & Flow Group collects, uses, and protects your information.
Effective Date: January 1, 2026 | Last Updated: July 2026
1. Information We Collect
Information you provide to us: name, mailing address, email, and phone number; property address where service will be performed; service details and scheduling preferences; payment information (processed through secure third-party payment processors — we do not store full card numbers); and communications you send us.
Information collected automatically: IP address, browser type, operating system, device identifiers, pages viewed, time spent, click behavior, referring URL, search terms, and city/ZIP-level geolocation data.
2. How We Use Your Information
Transit & Flow Group uses collected data to: schedule, dispatch, perform, and invoice services; send appointment reminders and service updates; respond to customer inquiries and complaints; process payments and maintain service records; deliver promotional offers (with consent, opt-out available); improve our website and service delivery; detect fraud and prevent unauthorized access; and fulfill legal obligations.
3. SMS / Text Message Communications
Customers who opt in to SMS receive transactional and promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for assistance. SMS consent is optional and independent of any service purchase. We do not share mobile numbers with third parties for marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We share information only with service providers who help us operate our business, for legal compliance, during a business transfer, or with your explicit consent.
5. Cookies & Tracking Technologies
Our website uses cookies and tracking tools to improve user experience and analyze traffic. You can adjust your browser settings to control cookies, though disabling them may affect site functionality.
6. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention spans three to seven years depending on the type of data.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. No system can guarantee complete security for information transmitted over the internet.
8. Your Rights & Choices
Depending on your state of residence, you may have the right to access, correct, or delete your personal information; opt out of marketing communications; and designate an authorized agent to act on your behalf. We verify identity before responding to requests within legally required timeframes.
9. Children’s Privacy
Our services are not directed to individuals under 18. We promptly delete any information inadvertently collected from minors.
10. Third-Party Links
Our website may link to third-party sites. We are not responsible for the privacy practices or content of those external websites.
11. Changes to This Policy
We may update this policy from time to time. Updates are indicated by a revised “Last Updated” date above. We encourage you to review this page periodically.
12. Contact Us
Transit & Flow Group
10 N. High St., Suite 217
Columbus, OH 43215
Phone: (614) 382-0000
Email: solutions@transitflowgroup.com
